Shipping policy

Shipping

We ship from New Zealand to addresses in New Zealand and to selected international destinations. This page explains how an order moves from the moment you pay to the moment it reaches you.

Processing time

Orders are picked and packed in 1-3 business days after payment clears. Orders placed after midday on Friday, or at the weekend, start on the next working day. If something in your order is out of stock we email you before we do anything else.

Delivery estimate

Standard delivery is estimated at 15 business days from dispatch. The estimate is a guide, not a promise: courier networks slow down over public holidays, in severe weather, and at the end of the year. We would rather tell you that now than surprise you later.

Shipping cost

Postage is estimated by distance at checkout. The exact figure is shown on the checkout page before you confirm payment, and it depends on the destination and the size or weight of the parcel. There are no handling fees added afterwards.

Tracking

When the parcel is scanned by the courier you receive a tracking number by email. It can take up to 24 hours for the first scan to appear. If the tracking has not moved for more than five business days, write to us and we will chase the courier on your behalf.

Parcel lost in transit

If a parcel has not arrived, contact us within 7 days of the last estimated delivery date. We open a courier trace, and if the parcel cannot be located we send a replacement or refund the order.

Parcel damaged on arrival

Inspect the parcel when it arrives. If the outer box is crushed, photograph it before opening. If the product itself is damaged, contact us within 48 hours of delivery with photographs of the item and the packaging, and we will arrange a replacement.

Addresses

Please check the address on the order confirmation. We can change an address only before the parcel is dispatched; once it is with the courier, a redelivery fee may apply.

William Watson
125 Rangitikei Street, Palmerston North Central, Manawatū-Whanganui, Palmerston North 4410, New Zealand
Email: service@hessmackechnie.shop
Phone: +64 9 408 3769