Contact information

Contact information

We are a small team, so email is the fastest way to reach us. We answer messages in the order they arrive, Monday to Friday, and aim to reply within 48 hours.

William Watson
125 Rangitikei Street, Palmerston North Central, Manawatū-Whanganui, Palmerston North 4410, New Zealand
Email: service@hessmackechnie.shop
Phone: +64 9 408 3769

Opening hours

Monday to Friday, 9:00 to 17:00 New Zealand time. Messages sent at the weekend are answered on the next working day.

Before you write

For a delivery question, have your order number ready. For a faulty item, a photograph or a short video of the problem lets us solve it in one reply instead of three. For a return, read the Refund Policy first: it lists the condition the item needs to be in.

Postal address

Returns and correspondence: William Watson, 125 Rangitikei Street, Palmerston North Central, Manawatū-Whanganui, Palmerston North 4410, New Zealand. Please contact us before sending anything back so we can give you a reference number.